eTERRA White Series→Warranty

This product is designed to stand up to residential environments and has a warranty against manufacturing defects. These warranties apply only to the original buyer and to the product in its original installation. These warranties are not transferable. Refer to the relevant sections for further coverage details and review the Warranty Chart.

Terms and Conditions
I. Gaia guarantees to the original buyer ("Buyer") that the eTERRA SPC™ White Series floors are free from any manufacturing defects for the entire residential or light commercial warranty duration. The inherent characteristics of natural products can lead to variations between samples and the actual product received. Exposure to sunlight and natural aging can also cause slight discrepancies between the sample board and the installed floor. It is important to note that eTERRA SPC™ White Series flooring is a natural luxury vinyl product, which means it may have variations in its grain and color, as well as mineral streaks and knots. Therefore, it is the responsibility of the owner/installer to use reasonable efforts to select the pieces and remove any objectionable blemishes. Before and during the installation of flooring planks or accessories, a careful inspection under adequate lighting must be conducted to ensure that no material defects are present. Acceptance of quality is implied upon completion of the installation process.

II. This limited warranty only covers the flooring under normal residential use when installed and maintained strictly according to Gaia Flooring guidelines and maintenance instructions.

III. These limited warranties do not cover incidental or consequential damages (e.g., labor to remove flooring, labor to install replacement flooring, additional materials required to install replacement flooring, removal of any household fixtures or furniture required to repair or replace the flooring, hotel stays required due to repair or replacement, etc.).

 
Exclusions
I. Warranties only extend to damages that are not incurred during shipment or installation of the product.

II. These limited warranties will not cover installation of eTERRA SPC™ White Series flooring products displaying a noticeable manufacturing defect or obvious flaw.

III. Subsequent additions or repairs to existing installations may not be covered under warranty, as they could create noticeable variations in color and shine.

IV. Gaia Flooring limited warranties do not cover flooring that has experienced any kind of abnormal usage or mistreatment, including moisture damage from floods or plumbing issues; smoke and fire-related destruction; changes to the product's original design through negligence; excessive use beyond moderate usage what is expected for typical wear and tear over time, as well as damages resulting from mechanical and/or chemical causes.

V. This warranty only covers finish defects beyond 10% across your total square footage purchased.

eTERRA SPC™ White Series Products
With regular use, eTERRA SPC™ White Series products have a ceramic bead and UV stain resistance layer that provides a protective finish. This UV-cured ceramic bead finish is scratch resistant and stain resistant. Each plank is ready to install straight from the carton; do not sand, wax, or stain as it will void the finish warranty. Our finish warranty ensures reasonable durability and wear. Please note that a decrease in gloss is not considered wear-through of the finish. This warranty does not extend to the wear and tear of the surface coating or any harm inflicted on the finish coating due to negligence in maintaining the surface coating promptly and adequately.

This is a natural product that will change due to its environment. As heating, cooling, and humidity fluctuate, the eTERRA SPC™ White Series will expand and contract, separating the boards. This is a regular occurrence, not a manufacturing process defect. The appearance of your eTERRA SPC™ White Series floors may involve wood styling techniques used during production to create a visually appealing look. These techniques include hand distressing, scraping, wire brushing, and color toning, which should not be mistaken for a manufacturing defect. Samples, photos, or models provided are solely for demonstrative purposes and do not guarantee that your purchased goods will mirror these examples. Variations between these visuals and installed flooring are not considered manufacturing defects.

 
Terms and Conditions:
I. To maintain the allure of your flooring, keep window treatments closed when sunlight is intense and minimize excessive lighting whenever feasible.

II. Refrain from applying additional finishes as it will void the finish warranty.

III. For optimal caster chair performance, ensure your seating area is suitably equipped with cushions or protective mats.

IV. This warranty only covers finish defects beyond 10% across your total square footage purchased.

Gaia Flooring warrants eTERRA SPC™ White Series flooring to be free from manufacturing defects. eTERRA SPC™ White Series flooring must be installed indoors in a climate-controlled area following the eTERRA SPC™ White Series Installation and Maintenance Guide. Protect your eTERRA SPC™ White Series products from the damaging effects of UV light and seasonal climate conditions. This warranty does not cover visual damage, color changes, or plank deformation caused by these factors. This warranty applies only to the original purchaser; proof of purchase is required for all claims.

eTERRA SPC™ White Series Products
Gaia Flooring eTERRA SPC™ White Series core warranty ensures that your Gaia Flooring eTERRA SPC™ White Series flooring is protected against topical spills for the duration of the residential or light commercial warranty. Promptly removing normal topical spills is essential to maintain this warranty. Prolonged exposure to spills will nullify this warranty and cause damage to the eTERRA SPC™ White Series flooring. Note that this warranty does not cover flooding, acts of God, plumbing accidents, or leaking appliances (dishwashers, clothes washers, ice makers, mini-fridges, etc.) that are not considered topical spills.

I. Any damage caused by water or excessive moisture on, below, or underneath the floor is not covered.

II. This includes water damage from flooding, standing water, sub-floor hydrostatic pressure, leaking pipes, mechanical failures, appliance leaks, door and window leaks, or conditions that result in moisture below the floor.

III. Gapping between planks due to natural changes in humidity and temperature is not covered.

IV. Separation between layers of the floor caused by excessive humidity, temperature, or environmental changes after installation is not covered.

The Gaia Flooring eTERRA SPC™ White Series products can be installed on or above all common sub-floors. *To ensure protection against sub-floor moisture and structural integrity, the following conditions must be met:

I. When installing your floating floor, it is recommended to install T-moldings in doorways that are 4 ft (1.22m) or less in width, as well as in rooms that are 49 ft (12.2m) or larger in length or width.

II. The distance to walls and other permanent pieces of construction elements (such as pillars, fixed cabinets, and kitchen islands) should be approximately 1/4" expansion gap.

III. Never install heavy pieces of furniture such as kitchen islands/cabinets on top of flooring.

IV. Provide photographic verification of the diagram completed below. For concrete sub-floors, ensure an electronic concrete moisture meter is used to test for ASTM F1869 Calcium Chloride, with a reading no more than 3 lbs. per 1000 sq ft per 24 hrs, as well as ASTM F2170 testing. Please also provide floor temperature, radiant heating (if applicable), and the thickness of the concrete sub-floor. This is essential to confirm that the concrete sub-floor complies with our moisture level requirements.

V. For plywood sub-floors, provide written verification of a moisture reading of less than 12% via an electronic wood moisture meter.

VI. Addressing all sources of sub-floor moisture should be done before installation. It is important to note that the SPC core does not function as a waterproofing barrier for the sub-floor or any nearby structures in cases of standing water or flooding. This means that this limited warranty does not include damages resulting from water incidents, such as those typically covered by homeowners insurance, such as flooding or standing water from leaky pipes, faucets, or household appliances. Additionally, any damage to the sub-floor or surrounding structure caused by standing water or flooding is not covered. It is also important to mention that this limited warranty does not cover any damages resulting from mold or mildew growth due to extended exposure to moisture.

eTERRA SPC™ White Series Products

In the event of a warranty claim by the Buyer, Gaia Flooring's liability is limited to either (1) the repair or replacement of the defective eTERRA SPC™ White Series flooring for the affected area only, or (2) the refund of the applicable purchase price, at Gaia Flooring's sole discretion. GAIA FLOORING DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. GAIA FLOORING'S LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE OF THE ETERRA SPC™ WHITE SERIES. GAIA FLOORING IS NOT LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, EMOTIONAL DAMAGES, OR ATTORNEYS FEES, EVEN IF ADVISED OF SUCH DAMAGES BEFORE SALE.

Please note that some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you.

This warranty covers finish defects only if they exceed 10% of the total square footage of the purchased flooring. If Gaia Flooring opts to repair or replace the defective flooring, it will provide the same color and grade if available. If unavailable, Gaia Flooring will supply a comparable product or issue a prorated refund of the original purchase price. Warranty coverage is limited to a one-time floor replacement.

Any representations, promises, warranties, or statements that differ from these limited warranties are invalid unless in writing and signed by an authorized officer of Gaia Flooring. Gaia Flooring has the authority to examine any claims or defects and may seize samples for technical analysis. Sufficient time (at least thirty (30) days) must be allowed for Gaia Flooring to inspect the floor before deciding on coverage or remedy. Do not remove the installed flooring before inspection, as doing so will void the warranty. Gaia Flooring will cover one replacement or repair of your flooring; however, if the replacement or repair fails again, site conditions may not be suitable for the flooring.

Once your warranty claim is approved, Gaia Flooring will provide instructions for proceeding with the repair or replacement. Follow these instructions within ninety (90) days after approval to avoid waiving your rights under the limited warranty.

Conditions Voiding the Limited Warranties

I. Visible Defects: Boards with visible defects must not be installed. The Buyer and licensed flooring installer are required to inspect the flooring before installation.

II. Building Settling or Uneven Sub-floor: Gaia Flooring does not cover damage or defects caused by building settling or uneven sub-floors.

eTERRA SPC™ White Series Products Limited Warranties

I. Improper Installation: Gaia Flooring must be installed according to Gaia Flooring written instructions by a licensed flooring installer to avoid failure.

II. Improper Maintenance or Inadequate Care: Proper maintenance as outlined in Gaia Flooring's written instructions is required.

III. Refinishing: Refinishing the surface layer will void the Finish Warranty.

IV. Accidents, Abuse, or Abnormal Wear: Gaia Flooring does not cover damage or defects caused by accidents, abuses, abnormal usage, or high foot traffic. Damage by pet claws or failure to use walk-off mats is also not covered.

V. High Heel Indentations: High heels can cause significant damage with a concentrated pressure of up to 2,000 pounds per square inch.

VI. Moisture and Dryness Issues: Gaia Flooring's warranties do not cover damage caused by excessive moisture or dry conditions. Flooding, plumbing accidents, and leaking appliances are also not covered. Refer to Gaia Flooring's installation instructions for more details.

VII. Damage from Excessive Lighting: Gaia Flooring's warranties do not cover damage caused by excessive sunlight or intense lighting, such as color change. Window treatments can help protect against this. New or replacement Gaia Flooring may not perfectly match display samples or existing flooring due to lighting effects.

VIII. Non-Transferable Warranty: These warranties only apply to the original buyer and the original installation of the Gaia Flooring. They cannot be transferred to another party.

IX. Buyer's Responsibilities: The buyer must follow all installation, care, and maintenance instructions provided by Gaia Flooring. Additionally, the buyer must allow Gaia Flooring the opportunity to inspect and repair any claimed defects. Removing or repairing the flooring without Gaia Flooring's inspection may void the warranty. The original proof of purchase must be submitted with any warranty claims.

Limited Commercial Warranty

This product can be installed for moderate usage in a commercial environment to ensure optimal performance and longevity. It is the responsibility of the buyer to adhere to this recommendation for the product to function as intended. Gaia Flooring eTERRA SPC™ White Series Products are engineered to withstand low or occasional usage. It is accompanied by a warranty, which covers lamination manufacturing defects. These warranties apply only to the original buyer and the product's installation. These warranties are not transferable. Refer to the relevant sections for further coverage details and review the Warranty Chart. Gaia Flooring offers a limited warranty for limited commercial use. The specific duration of this warranty is detailed in our marketing, sales, or warranty Chart.

Before installing flooring, it is crucial to assess all areas to determine if any additional measures or conditions need to be addressed. These include static control requirements, adherence to state health and building codes, slip resistance, handling high-impact traffic, and protection against moisture and water exposure. The manufacturer provides a warranty for its products, ensuring that they are free from any lamination defects when manufactured. However, the warranty does not cover any structural or finish issues that may result from higher than indicated traffic. Additionally, it does not cover wear and tear on the prorated warranty. eTERRA SPC™ White Series flooring, being a natural product, will continue to expand and contract through regular heating and non-heating seasons. Properly installed floors may consequently experience some separation between boards at different times during the year. If such separations occur, they are not covered by this limited warranty.

Please note that apart from the specific warranty mentioned above, Gaia Flooring does not provide any additional warranties. It is important to remember that any usage of Gaia Flooring should adhere to the relevant building, health, inspection, and municipal regulations and codes. Furthermore, it's worth noting that Gaia Flooring cannot be held responsible for any usage not compliant with regulations.

Please be aware that these limited warranties do not cover damage caused by events beyond regular commercial use. Such events include, but are not limited to, flooding, standing water, leaking pipes, mechanical failures, or appliance leaks. Additionally, these warranties are not applicable if the product has been put to abnormal use or conditions or abused. Examples of such abuse include but are not limited to, moisture damage from plumbing, storms, or flooding; damage from smoke, fire, or other casualty events; damage caused by negligence; improper alterations of the original manufactured product; damage from use of the flooring that is unreasonable considering the everyday uses of an eTERRA SPC™ White Series flooring in a commercial environment; or damage of mechanical nature. Any uses of deviation from the intended use set forth for the warranty will void said warranty.

eTERRA SPC™ White Series Products

Maintaining the beauty and durability of your eTERRA SPC™ White Series floors is essential for their long-term performance. Our floors are designed for easy care, but routine maintenance is necessary to keep them in their best condition. To maintain the coverage of limited warranties and extend the lifespan of your flooring, we offer specific recommendations in this section.

Preventative Maintenance
Routine care and regular maintenance are crucial for protecting the appearance of your floors and adhering to the guidelines necessary to maintain their limited warranties.

1. Place Protective Mats: Place mats at all exterior and interior entrances to prevent dirt and debris from scratching the floors.
   Regular Vacuuming or Sweeping: Regularly vacuum or sweep the floors. Beware: vacuums with beater bars or power rotary brush heads can damage eTERRA SPC™ White Series floors.
2. Quick Spill Cleanup: Quickly clean up spills using a luxury vinyl cleaner and a clean white cloth.
3. urniture Protection: Use felt protectors under chairs and heavy furniture to prevent scratches. Chairs with wheeled castors must have flat, 1-inch wide wheels. Use a protective rigid mat under chairs for additional protection.
4. Footwear Inspection: Regularly inspect footwear for any signs of wear or spiked heels that could potentially damage the floors.
5. Sunlight Minimization: Minimize direct sunlight and excessive lighting by keeping window treatments closed.
6. Pet Nail Trimming: Trim your pets' nails to avoid scratching the floors.
7. Proper Moving Techniques: Use a dolly when moving furniture or appliances and never slide or roll heavy items across the floor. Motorized wheelchairs can cause damage to a floating floor installation.
8. Avoid Excessive Wet Mopping: Do not use excessive wet or damp mops on eTERRA SPC™ White Series floors. Avoid spills and standing water.

Regular Care Made Easy

Taking care of your Gaia Flooring is simple and requires no waxing. When the eTERRA SPC™ White Series floor loses its shine due to dirt, follow these steps:

1. Sweep or Vacuum: Vacuum or sweep the floor to remove any particles that could scratch the floor. Avoid using heavy-duty or industrial-grade vacuums with beater bars or power rotary brushes. Routinely clean vacuum wheels, brushes, and heads, and periodically inspect for foreign objects.
2. Mopping: Use a back-and-forth motion with the mop. Replace the mop cover when it gets soiled.
3. Avoid Water Damage: Avoid using steam, spray cleaners, or devices that spray liquids directly on the floor, as water can cause damage.
   Proper Cleaning Guidelines
4. Avoid Water-based Cleaners: Do not use steam cleaners, spray cleaners, or any devices that spray liquids directly on the floor.
5. Avoid Harsh Cleaners: Never use oil soaps, wax, liquid detergent, or other household products to clean the floor.
6. Repair Accessories: If the floor becomes scratched or dull, repairs can often be made using repair accessories. Contact the flooring installation subcontractor for assistance.
   By following these expert care and maintenance recommendations, your Gaia Flooring will maintain its beauty.

Exterior Mats
Optimal exterior mats feature a dual fiber composition, incorporating soft fibers to absorb moisture and coarse fibers to effectively eliminate dirt and grime from shoe soles. Cleaning mats routinely prevents them from becoming a soil source. Enhance the cleanliness of your home by purchasing two exterior mats for each exterior entrance. Regularly clean your mats by switching out the soiled set with a fresh one to maintain consistently protected flooring.

Interior Mats
Avoid rubber mats as they could stain the floor or potentially harbor moisture. Ensure the longevity of your flooring by regularly cleaning both sides of interior mats and underneath them to prevent the accumulation of gritty debris. Use absorbent fibers and a breathable, non-staining backing for pathways with heavy foot traffic or heavy furniture. Enhance your entrance's cleanliness and appearance with interior mats placed strategically at all exterior entryways.

Furniture
Protect your flooring with non-staining felt or plastic floor protectors, each at least one inch in diameter, placed beneath your furniture's legs to prevent unsightly and costly damage. Lay plywood over the floor to avoid dents and gouges, and use a furniture dolly when moving heavy appliances and furniture. For optimal function and protection, use rubber chair casters instead of plastic or metal. Additionally, utilize chair pads under the casters to prevent damage or wear and tear. Clean your caster and pads regularly to remove dirt or grit.

Additional Precautionary Measures
Exercise caution when placing area rugs over floors with radiant heating. Rugs may increase flooring temperatures beyond recommended levels and void the warranty.