Last Updated: November 18, 2025
GAIA Flooring (“GAIA,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our digital tools and forms, or communicate with our Customer Concierge Specialists (CCS).
This policy applies to all visitors who interact with GAIA Flooring through our website and through third‑party lead form advertisements, including Meta (Facebook/Instagram) Lead Ads.
We collect several types of information to provide and improve our services:
This includes information submitted directly on our website or through third‑party lead forms such as Meta (Facebook/Instagram) Lead Ads, including:
When you fill out a contact form, request a quote, order a sample kit, participate in a quiz, subscribe to emails, or book a consultation, we may collect:
We use cookies, pixels (including Meta Pixel), tags, and similar technologies to collect:
If you call, text, or email us—or if we reach out via our CCS team—we may collect:
This includes information collected directly or received through Meta (Facebook/Instagram) Lead Ads, in accordance with Meta’s Lead Advertising Terms and Data Handling Requirements.
We use your information to:
By submitting your information on our website or through Meta (Facebook/Instagram) Lead Ads, you provide express written consent for GAIA Flooring, including our Customer Concierge Specialists (CCS), to contact you via:
This consent applies even if your number is listed on any state or federal Do Not Call registry. Message and data rates may apply. You may revoke consent at any time using the opt‑out methods listed in Section 4.
We comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM regulations.
By submitting your information on our website or through a Meta (Facebook/Instagram) Lead Ad form, you consent to being contacted by GAIA Flooring, including our Customer Concierge Specialists (CCS), via:
This includes project follow‑ups, assistance with product decisions, reminders, order updates, and promotional or informational content. Message and data rates may apply.
We use third‑party partners such as Meta (Facebook/Instagram), Google, and others to:
We do not sell your personal information.
We may share your information with service providers in compliance with Meta’s Lead Ads Terms, including:
We do not sell or misuse lead data obtained through Meta Lead Ads.
We may share your information with:
Trusted vendors who help us with:
We may disclose information when required by law, government request, or to protect our company and customers.
This section applies to all users, including those who submit information via Meta (Facebook/Instagram) Lead Ads.
You may opt out at any time:
Browser settings allow you to block or delete cookies. You may also opt out of targeted ads via:
You may request access to, correction of, or deletion of your personal data by contacting us.
We implement reasonable safeguards to protect your data. However, no method of electronic transmission or storage is 100% secure.
Our website may contain links to third‑party sites. We are not responsible for their content or privacy practices.
Our website is not intended for individuals under 16 years of age. We do not knowingly collect children’s personal information.
GAIA Flooring uses Meta (Facebook/Instagram) Lead Ads to collect information from potential customers. By submitting a Meta Lead Form, you acknowledge and agree that:
If you are a California resident, you are entitled to additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include:
You may request disclosure of the categories of personal information we collect, use, share, and disclose.
You may request a copy of the personal information we have collected about you.
You may request that we delete your personal information, subject to certain exceptions.
You may request correction of inaccurate personal information.
GAIA does not sell personal information. However, you may opt out of sharing used for cross-context behavioral advertising.
GAIA does not collect or use sensitive personal information as defined by CPRA.
To exercise these rights, please contact us at info@gaiafloor.com.
By providing your phone number on our website or through Meta Lead Ads, you consent to receive SMS/text messages from GAIA Flooring and our Customer Concierge Specialists (CCS). We follow all CTIA and carrier guidelines, including:
Message frequency varies depending on your interaction with GAIA (e.g., sample kit updates, project follow-ups, reminders).
You may opt out at any time by texting STOP. After opting out, you will receive one final confirmation message.
For help, reply HELP or contact us at info@gaiafloor.com.
Carrier message and data rates may apply.
Consent to SMS communication is not a condition of purchase.
Wireless carriers are not liable for delayed or undelivered messages.
We may update this Privacy Policy periodically. Changes will be posted here with the updated date.
If you have questions or requests related to this Privacy Policy, please contact us:
Thank you for choosing GAIA Flooring.